The camera uses IR LEDs to help view the night vision. You should see it activate when the room is dark. Anything covering the sensor can activate the night vision.
If your camera seems to be getting darker, please check your power source. Dodgy power can cause flickering and color changes.
Please contact us at email@example.com with your DID ID
*You can find the DID ID in the Cocoon Cam app under My Account >> Camera Details and will begin with VIEW