Resetting Your Device Haana from Cocoon Cam July 27, 2018 19:47 Updated Follow If you bought a camera second hand, it may need to be reset. Please email us at firstname.lastname@example.org with your DID ID. *You can find the DID ID on the back of the camera. It will begin with VIEW. Related articles Change Primary Email Offline or Unreachable New wifi Wifi configuration Server Connection Comments 0 comments Please sign in to leave a comment.