If you're receiving any offline or unreachable errors, please try this:
-Power cycle the camera
- To do this please unplug from the power source and replug after 30 seconds
-Check your internet speed
- To do this, google "speed test" and run it on your phone near the camera placement
-Make sure your phone, camera, and app are up to date
Email us are email@example.com with your DID ID if you'd like us to look into your system specifically.
*Please find the DID ID in your Cocoon Cam app under My Account >> Camera Details. It will begin with VIEW.