Make verify you have the Cocoon Cam Plus and not the original Cocoon Cam. This can happen if you have bought the camera second hand. *Email us at firstname.lastname@example.org so we can help with the upgrade.
If you have the Cocoon Cam Plus, and if you are receiving the error "server unreachable" please take a screenshot of the image and reach out to us with the email you used to register the account with to email@example.com.
Include the status:
Please check to see if the camera is giving you a live feed or if it is offline. To check if it's live, move something in front of the camera view and confirm you can see it on the app. (*Enable Vision Mode to see if you are able to see a live heatmap).
If the status at the top reads offline, please check out this help article.
We're Here To Help!
If you have any questions or need help with your Cocoon Cam setup, please reach out to us via email at firstname.lastname@example.org or text us directly at 1-800-265-0245.