Cocoon Cam 100-Day Satisfaction Guarantee
If you are not 100% satisfied with your Cocoon Cam, you have 100 calendar days from the date of purchase to request a full refund.
- Product(s) returned to Cocoon Cam directly must have been purchased from our website, www.cocooncam.com
- Product(s) purchased from any retailer or website other than www.cocooncam.com must be returned to original purchase location and in accordance with the retailer’s return policy.
- Cameras must be in good physical condition, not broken or damaged.
- Please ensure you include all components in your returned unit. Incomplete returns will be refunded the retail value of parts received by Cocoon Cam’s returns processing department.
- The product(s) must be returned to Cocoon Cam within three weeks after the return request has been submitted to be considered a valid return.
- You will be issued an email when your return has been received and processed by Cocoon Cam Support.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed.
To start your refund, email firstname.lastname@example.org with your name, order number (provided in your order confirmation email), and reason for return.
You will be emailed a return label. In the package, you will need to include your order number and reason for return.
Returns should be shipped to:
385 Moffett Park Dr
Sunnyvale, CA 94089